After too many follow ups & pain, thought to share my feelings with people who thought of buying XOLO phones & were impressed with stylish & cheap phones launched by XOLO.
Although you found whatever you wanted initially, however at the end we didnt find the person who would be fruitful in helping resolve the issue. I am sharing the mails that were exchanged during the period with regards to my follow ups with so called XOLO customer care.
Currently waiting for an acknowledgement receipt & expecting someone to answer me.
People whom I had mailed.
1. care@xolo.in - Customer Care
2. Monika.agrawal@xolo.in - CSD (pretty helpful lady, god knows what happened to her for just providing the acknowledgement)
3. sunil.raina@xolo.in - Business Head (The one who asked Monika to help me)
4. Vishal.sehgal@xolo.in - CEO
5. Radha.krishna@xolo.in
6. Ashish.sarin@xolo.in
Request you to start reading from the bottom to understand it clearly.... happy reading.
Your rude attitude against me shows how much you are interested in resolving the issue.
Same things said & heard on the call AGAIN!!!!
On Tue, Aug 19, 2014 at 1:11 PM, Monika agrawal <monika.agrawal@xolo.in> wrote:
Why would this important decision taken after I send my phone to Noida.
I cannot simply send my phone and get a refurbished phone which might give me some other issue.
I shall only send my phone to Noida if you can confirm to send me a new phone and moreover I dont want to get fooled again that I send my working phone n get a replacement which has more problems.
I would request you to get the replacement done on the spot when I submit the phone so that I can check the phone when and there.
Although you found whatever you wanted initially, however at the end we didnt find the person who would be fruitful in helping resolve the issue. I am sharing the mails that were exchanged during the period with regards to my follow ups with so called XOLO customer care.
Currently waiting for an acknowledgement receipt & expecting someone to answer me.
People whom I had mailed.
1. care@xolo.in - Customer Care
2. Monika.agrawal@xolo.in - CSD (pretty helpful lady, god knows what happened to her for just providing the acknowledgement)
3. sunil.raina@xolo.in - Business Head (The one who asked Monika to help me)
4. Vishal.sehgal@xolo.in - CEO
5. Radha.krishna@xolo.in
6. Ashish.sarin@xolo.in
Request you to start reading from the bottom to understand it clearly.... happy reading.
|
Aug 19 (1 day ago)
 | |||
| ||||
Monika,
As
per my mail I thought to have a conference call & not a individual
call with you alone, as you have been giving me the same answer again
& again which is completely unacceptable.On Tue, Aug 19, 2014 at 1:11 PM, Monika agrawal <monika.agrawal@xolo.in> wrote:
Dear sir,
As
per our Telephonic discussion we again request you to kindly submit
the handset at the service center and provide workorder number so that
we can proceed accordingly.
Regards,
Monika Agrawal
Customer Experience – XOLO
From: Sunil Vijay Tiwari [mailto:sunilvijaytiwari@
Sent: Tuesday, August 19, 2014 12:35 PM
To: Monika agrawal; radha.krishna@xolo.in; sunil.raina@xolo.in; Vishal.Sehgal@xolo.in
Cc: Ashish Sarin
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Tuesday, August 19, 2014 12:35 PM
To: Monika agrawal; radha.krishna@xolo.in; sunil.raina@xolo.in; Vishal.Sehgal@xolo.in
Cc: Ashish Sarin
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
THIS IS COMPLETELY A WASTE OF TIME WRITING MAILS TO EACH OTHER.
CAN WE HAVE A CONFERNCE CALL & GET THIS SORTED OUT???
AS I WOULD NOT NOT BE IN A POSITION TO KEEP REQUESTING AGAIN AND AGAIN THE SAME THING.
NEITHER
AM I GETTING A CONFERMATION ON A NEW PHONE NEITHER YOU ARE ARRANGING A
PHONE BEFORE I SUBMIT THE PHONE EVEN AFTER TELLING EACH N EVERY THING IN
DETAIL.
THE WHOLE STORY HAS BEEN EXPLAINED THOROUGHLY STILL GETTING THE SAME ANSWERS AGAIN N AGAIN.
PATHETIC & DISGUSTING EXPERIENCE EVER RECEIVED.
On Tue, Aug 19, 2014 at 12:22 PM, Monika agrawal <monika.agrawal@xolo.in> wrote:
Dear Sir,
We request you to kindly submit the handset at the service center then only we are able to proceed further.
Regards,
Monika Agrawal
Customer Experience – XOLO
From: Sunil Vijay Tiwari [mailto:sunilvijaytiwari@
Sent: Tuesday, August 19, 2014 12:18 PM
To: Monika agrawal; radha.krishna@xolo.in; sunil.raina@xolo.in; Ashish Sarin; Vishal.Sehgal@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Tuesday, August 19, 2014 12:18 PM
To: Monika agrawal; radha.krishna@xolo.in; sunil.raina@xolo.in; Ashish Sarin; Vishal.Sehgal@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
WHAT DO YOU MEAN BY SWAP HANDSET??
IT
IS MY REQUEST TO YOU THAT YOU MAKE THE REPLACEMENT ARRANGEMENT ON THE
SAME DAY AS I CANNOT BE WITHOUT A PHONE EVERY TIME I SEND THE PHONE FOR
REPAIRS.
I NEED YOU TO
PLS CHECK WITH ALL YOUR SUPERIORS & CONFIRM IF THE SAME IS POSSIBLE
AS I WILL NOT BE ABLE TO SEND THE PHONE TO NOIDA & THEN WAIT FOR
YOUR REPLACEMENT WHICH IS STILL NOT SURE WHETHER IT WOULD BE A NEW
PHONE.
THIS IS AN UNNECESSARY CONVERSATION TO WASTE MY PRECIOUS TIME ON SUCH AN ISSUE.
On Tue, Aug 19, 2014 at 12:11 PM, Monika agrawal <monika.agrawal@xolo.in> wrote:
Dear Sir,
Will
provide swap handset from our stock , moreover when your handset will
reach at Noida then only will make replacement dispatch at the service
center.
Regards,
Monika Agrawal
Customer Experience – XOLO
From: Sunil Vijay Tiwari [mailto:sunilvijaytiwari@
Sent: Tuesday, August 19, 2014 12:07 PM
To: Monika agrawal
Subject: RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Tuesday, August 19, 2014 12:07 PM
To: Monika agrawal
Subject: RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
I cannot simply send my phone and get a refurbished phone which might give me some other issue.
I shall only send my phone to Noida if you can confirm to send me a new phone and moreover I dont want to get fooled again that I send my working phone n get a replacement which has more problems.
I would request you to get the replacement done on the spot when I submit the phone so that I can check the phone when and there.
On 19-Aug-2014 11:51 AM, "Monika agrawal" <monika.agrawal@xolo.in> wrote:
Will confirm once your handset will reach at Noida
Regards,
Monika Agrawal
Customer Experience – XOLO
From: Sunil Vijay Tiwari [mailto:sunilvijaytiwari@
Sent: Tuesday, August 19, 2014 11:47 AM
To: Monika agrawal
Cc: Macro Mobile; Ashish Sarin
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Tuesday, August 19, 2014 11:47 AM
To: Monika agrawal
Cc: Macro Mobile; Ashish Sarin
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
OK, pls confirm is the replacement would be a new or a refurbished one.
On Tue, Aug 19, 2014 at 11:32 AM, Monika agrawal <monika.agrawal@xolo.in> wrote:
Dear Sir,
When your handset will reach us at Noida then from Noida itself will make replacement dispatched .
Warranty will remain continue as per your original Bill as we are providing only handset to handset replacement.
Regards,
Monika Agrawal
Customer Experience – XOLO
From: Sunil Vijay Tiwari [mailto:sunilvijaytiwari@
Sent: Tuesday, August 19, 2014 11:29 AM
To: Monika agrawal
Cc: Macro Mobile; Ashish Sarin
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Tuesday, August 19, 2014 11:29 AM
To: Monika agrawal
Cc: Macro Mobile; Ashish Sarin
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Thanks a lot for the quick reply.
A few things that I would need to know before again submitting he phone to service center.
1. Will the phone be replaced on the spot, while I submit the phone.
2. Will the replacement phone be brand new.
3. If Yes, what would be the warranty period for the same.
On Tue, Aug 19, 2014 at 11:20 AM, Monika agrawal <monika.agrawal@xolo.in> wrote:
Dear Sir,
Greetings from XOLO!!!!
Request you to kindly submit the unit at the service center , will make your handset replaced.
Regards,
Monika Agrawal
Customer Experience – XOLO
From: Sunil Vijay Tiwari [mailto:sunilvijaytiwari@
Sent: Tuesday, August 19, 2014 11:16 AM
To: Macro Mobile
Cc: Monika agrawal; sunil.raina@xolo.in; Vishal.Sehgal@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Tuesday, August 19, 2014 11:16 AM
To: Macro Mobile
Cc: Monika agrawal; sunil.raina@xolo.in; Vishal.Sehgal@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
NO
REVERT.. I am not surprised thought, because it should be my mistake to
buy an INDIAN phone & trusting the quality of product &
service.
Reply if you find the right time.
On Thu, Aug 14, 2014 at 4:00 PM, Sunil Vijay Tiwari <sunilvijaytiwari@gmail.com> wrote:
HI Monika,
This
is to inform you that again after getting the phone serviced thrice (2
times at Irla service center & 1 at Noida) the issue has not been
resolved. Last evening I saw dust accumulated on the camera lens from
inside as it use to earlier.
Request you to let me know the next step now.
This
is completely insane getting the same problem fixed again & again
still find the problem to arise after a week, request you to provide a
proper & stable solution for the existing issue.
|
12:52
PM (6 minutes ago)
|
|||
|
||||
Dear Sir,
Request
your revert on the same.
Thanks
Thanks
Sunil
Tiwari
09819529198
09819529198
---------- Forwarded message
----------
From: Sunil Vijay Tiwari <sunilvijaytiwari@gmail.com
Date: Tue, Aug 12, 2014 at 11:33 AM
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
To: Monika agrawal <monika.agrawal@xolo.in, sunil.raina@xolo.in
Cc: macromobile@rediffmail.com
From: Sunil Vijay Tiwari <sunilvijaytiwari@gmail.com
Date: Tue, Aug 12, 2014 at 11:33 AM
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
To: Monika agrawal <monika.agrawal@xolo.in, sunil.raina@xolo.in
Cc: macromobile@rediffmail.com
Monika,
I would not like to visit the
service center & THAN face all these issues.
Why cant you call them up NOW & get the mail confirmation??
Why cant you call them up NOW & get the mail confirmation??
Aside Sunil,
Request
your intervention on the same as this is getting too high for me to take it any
more.
On Tue,
Aug 12, 2014 at 11:30 AM, Monika agrawal <monika.agrawal@xolo.in
wrote:
Dear sir,
As confirmed yesterday also to visit at the service
center and meet Mr. prateek over there , he will provide acknowledgement to
you.
If you face any issue at the service center
then kindly make a call on my number.
Regards
Monika Agrawal
Senior Executive – CSD
From: Sunil
Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
Sent: Tuesday, August 12, 2014 11:25 AM
To: Monika agrawal; sunil.raina@xolo.in
Cc: macromobile@rediffmail.com
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Tuesday, August 12, 2014 11:25 AM
To: Monika agrawal; sunil.raina@xolo.in
Cc: macromobile@rediffmail.com
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
CAN I GET A MAIL CONFIRMATION ??
On Mon, Aug 11, 2014 at 2:55 PM, Sunil Vijay Tiwari <sunilvijaytiwari@gmail.com
wrote:
Monika,
As already mentioned, I need a mail confirmation that they are aware of
entire history of this case & I would not be asked any irrelevant
questions. Till then I would not like to visit the service center as I have a
very bad experience at your IRLA service center & would not like to again
face the same.
On Mon, Aug 11, 2014 at 2:20 PM, Monika agrawal <monika.agrawal@xolo.in
wrote:
Dear Sir,
Mr Pratik will handover acknowledgment to you .
Please find his contact details 09699425659
Regards
Monika Agrawal
Senior Executive – CSD
From: Sunil
Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
Sent: Monday, August 11, 2014 2:16 PM
To: Monika agrawal; sunil.raina@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Monday, August 11, 2014 2:16 PM
To: Monika agrawal; sunil.raina@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Monika,
If it was suppose to be provided by the service center firstly why was this not mentioned earlier??? & Secondly why was it not provided at the same time when the phone was handedover after repairs ???
If it was suppose to be provided by the service center firstly why was this not mentioned earlier??? & Secondly why was it not provided at the same time when the phone was handedover after repairs ???
To avoid confusions, Request you to provide a mail confirmation from
Prateek (macro mobile) for the same as I would not like to visit that service
center & hear some nonsense from the people working there as already I have
been hearing a lot of thing which was not required.
OR would request you to courier the acknowledgement at my billing
address, the same is provided in the work order. I would be more than happy by
not visiting your service center & chasing someone who would would have no
idea what a acknowledgement means & ask me thousands of irrelevant questions.
On Mon, Aug 11, 2014 at 2:06 PM, Monika agrawal <monika.agrawal@xolo.in
wrote:
Dear Sir,
Kindly visit at the service center Macro Mobile and
meet Mr. Pratik over there and collect the acknowledgment.
Regards
Monika Agrawal
Senior Executive – CSD
From: Sunil
Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
Sent: Monday, August 11, 2014 2:02 PM
To: Monika agrawal; sunil.raina@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Monday, August 11, 2014 2:02 PM
To: Monika agrawal; sunil.raina@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Monika,
Pls get the confirmation from Service center whether they are ready to give the acknowledgement.
Pls get the confirmation from Service center whether they are ready to give the acknowledgement.
On Mon, Aug 11, 2014 at 1:48 PM, Monika agrawal <monika.agrawal@xolo.in
wrote:
Dear Sir,
As per our discussion kindly collect acknowledgment
from the service center.
Regards
Monika Agrawal
Senior Executive – CSD
From: Monika
agrawal [mailto:monika.agrawal@xolo.in]
Sent: Monday, August 11, 2014 1:40 PM
To: 'Sunil Vijay Tiwari'
Subject: RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Monday, August 11, 2014 1:40 PM
To: 'Sunil Vijay Tiwari'
Subject: RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Dear Sir,
As already said earlier that camera and
battery cover of the handset was replaced.
Regards
Monika Agrawal
Senior Executive – CSD
From: Sunil
Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
Sent: Monday, August 11, 2014 1:36 PM
To: Monika agrawal
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Monday, August 11, 2014 1:36 PM
To: Monika agrawal
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Why did this take 4 reminders to get a simple detail???
Secondly why was I said that I would not get a report retailed to what
actions has been taken to my phone??
Now, I need a report for the action taken during the repairing of the
same.
Pls don't expect me to keep writing mails again & again to the
senior which would be really annoying.
On Mon, Aug 11, 2014 at 1:32 PM, Monika agrawal <monika.agrawal@xolo.in
wrote:
Dear Sir,
As per our telephonic discussion held earlier
we already confirmed that Camera and Battery cover is changed.
Regards
Monika Agrawal
Senior Executive – CSD
From: Sunil
Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
Sent: Monday, August 11, 2014 1:28 PM
To: Monika agrawal; sunil.raina@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Monday, August 11, 2014 1:28 PM
To: Monika agrawal; sunil.raina@xolo.in
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Dear Sunil,
Request you to look into the issue as I haven't received update on the
below mails sent to Monika regarding the resolution provided on the case.
Thanks in advance for the support.
On Mon, Aug 11, 2014 at 10:36 AM, Sunil Vijay Tiwari <sunilvijaytiwari@gmail.com
wrote:
HI Monika,
Expecting a revert on the details.
Expecting a revert on the details.
On Thu, Aug 7, 2014 at 3:43 PM, Sunil Vijay Tiwari <sunilvijaytiwari@gmail.com
wrote:
Hi Monika,
Request you to revert on the mail with details.
On Tue, Aug 5, 2014 at 10:59 AM, Sunil Vijay Tiwari <sunilvijaytiwari@gmail.com
wrote:
HI Monika,
As discussed, I have received the phone from XOLO service centre.
Request you to pls confirm the rectification measures taken to rectify
the phone as I have not received any report related to this for my future
reference.
I shall keep the phone under observation for a month & confirm back
the same once fully satisfied with the services provided.
On Mon, Aug 4, 2014 at 11:15 AM, Monika agrawal <monika.agrawal@xolo.in
wrote:
Dear sir,
Handset will get deliver by today , kindly collect
the same after 4 PM.
Regards
Monika Agrawal
Senior Executive – CSD
From: Sunil
Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
Sent: Monday, August 04, 2014 11:00 AM
To: Monika agrawal
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Monday, August 04, 2014 11:00 AM
To: Monika agrawal
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Hi Monika,
Pls confirm on the delivery status.
Pls confirm on the delivery status.
On Sat, Aug 2, 2014 at 9:38 AM, Monika agrawal <monika.agrawal@xolo.in
wrote:
Dear Sir,
Handset is repaired and dispatched yesterday by
docket V18125684 , will update again on delivery.
Regards
Monika Agrawal
Senior Executive – CSD
From: Monika
agrawal [mailto:monika.agrawal@xolo.in]
Sent: Friday, August 01, 2014 9:25 AM
To: 'Sunil Vijay Tiwari'
Subject: RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Friday, August 01, 2014 9:25 AM
To: 'Sunil Vijay Tiwari'
Subject: RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Dear Sir,
Handset will reach us by today evening , will
update again on progress.
Regards
Monika Agrawal
Senior Executive – CSD
From: Sunil
Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
Sent: Thursday, July 31, 2014 2:15 PM
To: Monika agrawal
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sent: Thursday, July 31, 2014 2:15 PM
To: Monika agrawal
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Hi Monika,
Kindly confirm if the handset has reached to you in Noida, request your plan of action on the issue & the solution which would be provided to resolve the same.
Kindly confirm if the handset has reached to you in Noida, request your plan of action on the issue & the solution which would be provided to resolve the same.
On Wed, Jul 30, 2014 at 9:17 AM, Monika agrawal <monika.agrawal@xolo.in
wrote:
Dear Sir,
Your handset was dispatched for Noida , will update again on progress.
Regards
Monika Agrawal
Senior Executive – CSD
monika.agrawal@xolo.in
-----Original Message-----
From: Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
Sent: Monday, July 28, 2014 2:52 PM
To: Monika agrawal
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Hi Monika,
As discussed this morning, I have submitted the mobile at IRLA XOLO care.
Request you to get the needful done & return the mobile within 7 days as promised.
PLs find the work order sheet attached.
Workorder# 310000614201
Thanks
Sunil Tiwari
9819529198
On 7/26/14, Sunil Vijay Tiwari <sunilvijaytiwari@gmail.com wrote:
Dear Monika,
Tried reaching you to inform that I am not keeping well & shall send
my friend on Monday morning at Irla service centre, however couldn't
reach you.
I shall speak to you on Monday once the phone is being submitted.
On 26-Jul-2014 9:20 AM, "Monika agrawal" <monika.agrawal@xolo.in wrote:
Dear sir,
As discussed request you to kindly submit the handset at the nearest
service center.
*Regards*
*Monika Agrawal*
Senior Executive – CSD
monika.agrawal@xolo.in
[image: Description: Description: Description: Description: Description:
LFC Signature]
*From:* Monika agrawal [mailto:monika.agrawal@xolo.in]
*Sent:* Tuesday, July 22, 2014 5:05 PM
*To:* 'Sunil Vijay Tiwari'
*Subject:* RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING
XOLO CARE IRLA
Dear sir,
As per our discussion request you to kindly submit the handset at the
nearest service center , please find below service center list
*State*
*City*
*Area*
*Center Name*
*Address*
Maharashtra
Mumbai
Charni Road
F1 Services
13 Kala Bhavan , 3Rd Flr,3 Rd Mathew Rd,Opera House , Charni Rd
East.220004
Maharashtra
Thane
Thane West
maxcom
Shop No.4, Mahavir Tower, Nr.Ganesh Cinema, Edulji Road, Opp.
Reliance Fresh,Mtnl Charai, Thane (West) 400601
Maharashtra
Vashi
Navi Mumbai
J P Telecom
Shop No.7, Plot No.56, Agarwal Orchid,Sector-15,Kopar Khairne,Navi
Mumbai-400709.
Maharashtra
Mumbai
Andheri
Macro Mobile
S-29, "A",Prime Mall, Irla Road, Vile Parle(W)
Maharashtra
Thane
Tilak Path
Media Enterprises
Shop No.2,Om Yamuna Madhav Chs,Veer Savar Kar Road, Dombivli East,
Mumbai
Maharashtra
Mumbai
Vasai
Dani Industries Pvt Ltd.
2Nd Floor, K.V Apt , Anand Nagar Near Sai Baba Temple , Vasai West
,
Maharastra.401202
Maharashtra
Mumbai
Dadar
One Stop Services
Shop No. 13, Crystal Tower , St Xaves Street , Opp Petrol Pump. Parel
(E)
Mumbai.400012
Maharashtra
Borivlli
Borivlli
Sg Infotech
Shop No. 17, 1St Floor, Thakkar Sho S.V. Road, Borivli (West)
Maharashtra
Thane West
Panchpakdi
C Com Telecommunications Pvt Ltd
F-14, Eternity Mall , Teen Hath Naka , Panchpakadi
Maharashtra
Thane
Fantasia Complex
Smartphone Clinic
S-146, Fantasia Multiplex & Intertainment Complex,
Maharashtra
Mumbai
Kalyan West
Technocraft Technologies
11, Mahek Plaza, Opp BSNL Gate No.1, Kala Talao, Kalyan West
Maharashtra
Mumbai
Panvel
Smrnika Enterprises
Shop No.132, Bld No.1/2, Nagar Palika Complex, Panvel,
District-Raigarh
*Regards*
*Monika Agrawal*
Senior Executive – CSD
monika.agrawal@xolo.in
[image: Description: Description: Description: Description: Description:
LFC Signature]
*From:* Sunil Raina [mailto:sunil.raina@xolo.in]
*Sent:* Tuesday, July 22, 2014 4:48 PM
*To:* 'Sunil Vijay Tiwari'; monika.agrawal@xolo.in
*Cc:* RK
*Subject:* RE: Possible Spam : RE: RE: RE: RE: Re: RE: RE: RE:
PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Dear Mr. Tiwari,
My colleague Monika Agrawal will look into this issue and help
resolve your complaint on priority.
Thanks
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Tuesday, July 22, 2014 4:45 PM
*To:* sunil.raina@xolo.in
*Subject:* Fwd: Possible Spam : RE: RE: RE: RE: Re: RE: RE: RE:
PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sir,
This is to bring to your kind notice that thought your company is
manufacturing good & stylish phones, still people are not happy with
the after sale service.
I had bought this phone just by thinking that we should not be
investing money in china & other foreign companies instead buying a
Indian phone which would help our own country in progressing our own economy.
However now i think I was a fool to think in this manner, we had
stopped using Indian products due to the same reason AFTER SALE
SERVICE which is again not meeting the expectation.
It is a kind request you look in to the issue persisting since I
bought this phone.
There has been not positive response from either the customer service
executive nor the service center at prime mall Vile Parle.
Thanks
Sunil Tiwari
9819529198
---------- Forwarded message ----------
From: *Sunil Vijay Tiwari* <sunilvijaytiwari@gmail.com
Date: Tue, Jul 22, 2014 at 4:34 PM
Subject: Re: Possible Spam : RE: RE: RE: RE: Re: RE: RE: RE: PATHETIC
MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
To: xolo care <care@xolo.in
this is a false response, we had a chat where the person who called
was continuously asking the problem which is clearly mentioned in the mail.
Dont reply just because you have to.
Time of call: 11:35 am
Call received on 9004354072
You guys have no intention in providing solution, you guys just want
to make it a point that the call is pending due to customer end which
is not the case.
On 22-Jul-2014 3:43 PM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We were unable to contact you because of no response on the number
provided by you, we request you to share alternate contact number and
appropriate timings between 10:00 hours – 19:00 hours when we can
contact you.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Sunday, July 06, 2014 10:12 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : RE: Possible Spam :
RE: Possible Spam : Re: Possible Spam : RE: Possible Spam : RE:
Possible Spam : RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE
HANDLING XOLO CARE IRLA
As mentioned in call kindly call on monday on the same numbers
provided
On 05-Jul-2014 3:39 PM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We would like to inform you that call has been arranged on your
provided number but you were busy at that time. So kindly share the
appropriate timing with us, so that we can contact you again .
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Wednesday, July 02, 2014 3:43 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : RE: Possible Spam :
Re: Possible Spam : RE: Possible Spam : RE: Possible Spam : RE:
PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
CALL ME WITH A Different solution on 9819529198 / 9004354072
On Wed, Jul 2, 2014 at 3:12 PM, xolo care <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We were unable to contact you because of no response on the number
provided by you, we request you to share alternate contact number and
appropriate timings between 10:00 hours – 19:00 hours when we can
contact you.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* 28 June 2014 10:35
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : Re: Possible Spam :
RE: Possible Spam : RE: Possible Spam : RE: PATHETIC MANNERLESS
NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
your advise of asking me to visit the service centre again is
completely foolish. I have told you again n again that mad person has
given a final statement to me that he has no solution for the said problem.
now if u again n again ask me to visit the service centre it is
completely insane. I need an solution from the Xolo company n not
from the MAD person in service centre.
Pls call me with a solution not with a statement to repeat again n again.
the person who called me yesterday was just an executive with a
single line "Pls visit the service centre they would be able to help you"
Even after saying that i have visited ghe service centre n they have
clearly mentioned that they dont have a solution the executive asked
me to go there n asked me to call the customer care from there. dont
you have numbers for ur own service centre ??? This all practice is
just frustrating.
Bastard I have told u again n again they have no solution give me
solution of just go to hell you r good for nothing, keep repeating
the same lines again n again.
On 28-Jun-2014 7:40 AM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
As per telephonic conversation with our advisor complete information
has been provided to you regarding your concern.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* 21 June 2014 15:51
*To:* xolo care
*Subject:* Possible Spam : Re: Possible Spam : RE: Possible Spam : RE:
Possible Spam : RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE
HANDLING XOLO CARE IRLA
call me now on 9819529198
On 21-Jun-2014 3:49 PM, <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We were unable to contact you because of no response on the number
provided by you, we request you to share alternate contact number and
appropriate timings between 10:00 hours – 19:00 hours when we can
contact you.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Wednesday, June 18, 2014 4:06 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : RE: PATHETIC
MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
NO PHONE CALLS RECEIVED, NO UPDATE, NO CUSTOMER SERVICE RESPRENTATIVE
ALIVE IN XOLO TO UNDERSTAND THE ISSUE.
MY PROBLEM STILL CONTINUES.
WORST SERVICE.
On Fri, May 30, 2014 at 8:42 AM, <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
Inconvenience regretted, we have escalated your concern to our
backend team. We will get back to you ASAP.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Wednesday, May 28, 2014 8:00 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : RE: PATHETIC
MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
This was the most pathetic and unfaithful customer service ever received.
The person who called was just repeating me to visit the xolo service
center without any solution or any firm confirmation that the issue
would be handle carefully.
He was so stubbornly asking to visit the service center n called
customer care from there to chat with the manager there.
Most annoying and disgraceful experience ever.
I need the escalation matrix for Xolo now without fail.
I dont need anyone to call me as I m sure this won't work out with an
executive calling who has no idea about the issue and it won't help
be by them saying sorry again n again.
I need the escalation matrix ASAP.
Thanks
Sunil Tiwari
9819529198
On 24-May-2014 4:54 PM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We would like to inform you that call has been arranged on your
provided number but you were busy at that time. So kindly share the
appropriate timing with us, so that we can contact you again .
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Friday, May 23, 2014 8:09 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: PATHETIC MANNERLESS
NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Pls call me any time you like to call.
Provide me a direct line number to reach you rather calling customer
care
On 23-May-2014 6:05 PM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We were unable to contact you because of no response on the number
provided by you, we request you to share alternate contact number and
appropriate timings between 10:00 hours – 19:00 hours when we can
contact you.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Wednesday, May 21, 2014 11:46 PM
*To:* care@xolo.in
*Subject:* PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO
CARE IRLA
Dear XOLO CARE Team,
This is to inform you that I had a pathetic service response from
XOLO CARE, An irresponsible & manner less conversation from the XOLO
service center IRLA Prime mall.
I had bought this phone on 14th March 2014 (XOLO Q700S), which looks
awesome & very promising, however on the 10th day itself I found
dust on the camera from inside which I thought would be ok.
When this kept increasing day by day I had reported it to the dealer
from where I had purchased the phone (Magnet), they asked me to get
the phone checked on 2nd floor of the same mall (Prime mall) which is XOLO CARE.
When I went there the executive handling my case was very blunt in
his conclusions say there is no problem in the phone, a little dust
is ok on camera which shall be cleaned by us & the same was done not
preventive measures taken to avoid the dust coming in, also to inform
the dust wasn’t a little the entire lens cover was filled with dust.
I tried to use the phone for some days & again as said there was no
preventive measures taken the phone again started accumulating dust
on the camera lens which again forced me to go the service centre.
This time again the executive handling had the same words in his
mouth & again asked the engineer to clean the dust, when I informed
him that the same issue had arised earlier & the same thing was done
he was asking me to let them know what else can be done in this case.
I was really surprised with this behavior of a person who is
representing as a techy asking me to provide him a solution. I want
to let u know that this was also asked by the earlier techy when the
phone was first taken to the service centre.
Surprised to know they were so blunt & manner-lessly talking as if
they were selling fishes on street, no professionalism no proper
behavior which is not tolerated/accepted atleast from a person
representing a company like XOLO.
Finally a senior person asked the engineer to stick some cello tapes
sticks around the camera so that the cover is fixed on it & it can
prevent dust entering on the camera lens cover. However this was
wrong according to person who entered later in the office (that is
what I guess, probably manager of the senior person). Who had no idea
how to speak to a customer he was raising his voicing to the extreme
level & shouting me that we can do any modification & this tape
sticking is not valid according to company policy as if I had asked
the engineer to stick them & I had guided them to do so. He again n
again kept on fight & at some point I found he would get an attack
the way he was behaving, this was REALLY A WORST EXPERIENCE in my
life in a corporate environment. I thought to call police at that
point but somehow found the person ill & didn’t do it. He was asking
me to give the phone to get the sticked tapes removed as this was
against the company policy when I didn’t give the phone he had
removed the phone on his own by putting hands in my pocket which is
manhandling & is punishable.
When I found him so illiterate & non-professional all asked him was
he can remove it but what is the solution he would be giving me for
the dust which is entering the camera, to which he was very clear
there would be no solution given from us you can go wherever you want
nothing would be done from our end, after which I found no point
talking to a mad person & had to leave thinking that someone should
be above him who could help me. Later he was not even ready to give
the job sheet however I had to pick up the form which we fill when we
enter the service center without the stamp as he was not ready to
support on anything.
I want someone to call me & get my issues clear OR let me know what
next can be done.
Note: Phone bill, both time report attached on mail.
Your handset was dispatched for Noida , will update again on progress.
Regards
Monika Agrawal
Senior Executive – CSD
monika.agrawal@xolo.in
-----Original Message-----
From: Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
Sent: Monday, July 28, 2014 2:52 PM
To: Monika agrawal
Subject: Re: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Hi Monika,
As discussed this morning, I have submitted the mobile at IRLA XOLO care.
Request you to get the needful done & return the mobile within 7 days as promised.
PLs find the work order sheet attached.
Workorder# 310000614201
Thanks
Sunil Tiwari
9819529198
On 7/26/14, Sunil Vijay Tiwari <sunilvijaytiwari@gmail.com wrote:
Dear Monika,
Tried reaching you to inform that I am not keeping well & shall send
my friend on Monday morning at Irla service centre, however couldn't
reach you.
I shall speak to you on Monday once the phone is being submitted.
On 26-Jul-2014 9:20 AM, "Monika agrawal" <monika.agrawal@xolo.in wrote:
Dear sir,
As discussed request you to kindly submit the handset at the nearest
service center.
*Regards*
*Monika Agrawal*
Senior Executive – CSD
monika.agrawal@xolo.in
[image: Description: Description: Description: Description: Description:
LFC Signature]
*From:* Monika agrawal [mailto:monika.agrawal@xolo.in]
*Sent:* Tuesday, July 22, 2014 5:05 PM
*To:* 'Sunil Vijay Tiwari'
*Subject:* RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING
XOLO CARE IRLA
Dear sir,
As per our discussion request you to kindly submit the handset at the
nearest service center , please find below service center list
*State*
*City*
*Area*
*Center Name*
*Address*
Maharashtra
Mumbai
Charni Road
F1 Services
13 Kala Bhavan , 3Rd Flr,3 Rd Mathew Rd,Opera House , Charni Rd
East.220004
Maharashtra
Thane
Thane West
maxcom
Shop No.4, Mahavir Tower, Nr.Ganesh Cinema, Edulji Road, Opp.
Reliance Fresh,Mtnl Charai, Thane (West) 400601
Maharashtra
Vashi
Navi Mumbai
J P Telecom
Shop No.7, Plot No.56, Agarwal Orchid,Sector-15,Kopar Khairne,Navi
Mumbai-400709.
Maharashtra
Mumbai
Andheri
Macro Mobile
S-29, "A",Prime Mall, Irla Road, Vile Parle(W)
Maharashtra
Thane
Tilak Path
Media Enterprises
Shop No.2,Om Yamuna Madhav Chs,Veer Savar Kar Road, Dombivli East,
Mumbai
Maharashtra
Mumbai
Vasai
Dani Industries Pvt Ltd.
2Nd Floor, K.V Apt , Anand Nagar Near Sai Baba Temple , Vasai West
,
Maharastra.401202
Maharashtra
Mumbai
Dadar
One Stop Services
Shop No. 13, Crystal Tower , St Xaves Street , Opp Petrol Pump. Parel
(E)
Mumbai.400012
Maharashtra
Borivlli
Borivlli
Sg Infotech
Shop No. 17, 1St Floor, Thakkar Sho S.V. Road, Borivli (West)
Maharashtra
Thane West
Panchpakdi
C Com Telecommunications Pvt Ltd
F-14, Eternity Mall , Teen Hath Naka , Panchpakadi
Maharashtra
Thane
Fantasia Complex
Smartphone Clinic
S-146, Fantasia Multiplex & Intertainment Complex,
Maharashtra
Mumbai
Kalyan West
Technocraft Technologies
11, Mahek Plaza, Opp BSNL Gate No.1, Kala Talao, Kalyan West
Maharashtra
Mumbai
Panvel
Smrnika Enterprises
Shop No.132, Bld No.1/2, Nagar Palika Complex, Panvel,
District-Raigarh
*Regards*
*Monika Agrawal*
Senior Executive – CSD
monika.agrawal@xolo.in
[image: Description: Description: Description: Description: Description:
LFC Signature]
*From:* Sunil Raina [mailto:sunil.raina@xolo.in]
*Sent:* Tuesday, July 22, 2014 4:48 PM
*To:* 'Sunil Vijay Tiwari'; monika.agrawal@xolo.in
*Cc:* RK
*Subject:* RE: Possible Spam : RE: RE: RE: RE: Re: RE: RE: RE:
PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Dear Mr. Tiwari,
My colleague Monika Agrawal will look into this issue and help
resolve your complaint on priority.
Thanks
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Tuesday, July 22, 2014 4:45 PM
*To:* sunil.raina@xolo.in
*Subject:* Fwd: Possible Spam : RE: RE: RE: RE: Re: RE: RE: RE:
PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Sir,
This is to bring to your kind notice that thought your company is
manufacturing good & stylish phones, still people are not happy with
the after sale service.
I had bought this phone just by thinking that we should not be
investing money in china & other foreign companies instead buying a
Indian phone which would help our own country in progressing our own economy.
However now i think I was a fool to think in this manner, we had
stopped using Indian products due to the same reason AFTER SALE
SERVICE which is again not meeting the expectation.
It is a kind request you look in to the issue persisting since I
bought this phone.
There has been not positive response from either the customer service
executive nor the service center at prime mall Vile Parle.
Thanks
Sunil Tiwari
9819529198
---------- Forwarded message ----------
From: *Sunil Vijay Tiwari* <sunilvijaytiwari@gmail.com
Date: Tue, Jul 22, 2014 at 4:34 PM
Subject: Re: Possible Spam : RE: RE: RE: RE: Re: RE: RE: RE: PATHETIC
MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
To: xolo care <care@xolo.in
this is a false response, we had a chat where the person who called
was continuously asking the problem which is clearly mentioned in the mail.
Dont reply just because you have to.
Time of call: 11:35 am
Call received on 9004354072
You guys have no intention in providing solution, you guys just want
to make it a point that the call is pending due to customer end which
is not the case.
On 22-Jul-2014 3:43 PM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We were unable to contact you because of no response on the number
provided by you, we request you to share alternate contact number and
appropriate timings between 10:00 hours – 19:00 hours when we can
contact you.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Sunday, July 06, 2014 10:12 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : RE: Possible Spam :
RE: Possible Spam : Re: Possible Spam : RE: Possible Spam : RE:
Possible Spam : RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE
HANDLING XOLO CARE IRLA
As mentioned in call kindly call on monday on the same numbers
provided
On 05-Jul-2014 3:39 PM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We would like to inform you that call has been arranged on your
provided number but you were busy at that time. So kindly share the
appropriate timing with us, so that we can contact you again .
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Wednesday, July 02, 2014 3:43 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : RE: Possible Spam :
Re: Possible Spam : RE: Possible Spam : RE: Possible Spam : RE:
PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
CALL ME WITH A Different solution on 9819529198 / 9004354072
On Wed, Jul 2, 2014 at 3:12 PM, xolo care <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We were unable to contact you because of no response on the number
provided by you, we request you to share alternate contact number and
appropriate timings between 10:00 hours – 19:00 hours when we can
contact you.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* 28 June 2014 10:35
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : Re: Possible Spam :
RE: Possible Spam : RE: Possible Spam : RE: PATHETIC MANNERLESS
NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
your advise of asking me to visit the service centre again is
completely foolish. I have told you again n again that mad person has
given a final statement to me that he has no solution for the said problem.
now if u again n again ask me to visit the service centre it is
completely insane. I need an solution from the Xolo company n not
from the MAD person in service centre.
Pls call me with a solution not with a statement to repeat again n again.
the person who called me yesterday was just an executive with a
single line "Pls visit the service centre they would be able to help you"
Even after saying that i have visited ghe service centre n they have
clearly mentioned that they dont have a solution the executive asked
me to go there n asked me to call the customer care from there. dont
you have numbers for ur own service centre ??? This all practice is
just frustrating.
Bastard I have told u again n again they have no solution give me
solution of just go to hell you r good for nothing, keep repeating
the same lines again n again.
On 28-Jun-2014 7:40 AM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
As per telephonic conversation with our advisor complete information
has been provided to you regarding your concern.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* 21 June 2014 15:51
*To:* xolo care
*Subject:* Possible Spam : Re: Possible Spam : RE: Possible Spam : RE:
Possible Spam : RE: PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE
HANDLING XOLO CARE IRLA
call me now on 9819529198
On 21-Jun-2014 3:49 PM, <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We were unable to contact you because of no response on the number
provided by you, we request you to share alternate contact number and
appropriate timings between 10:00 hours – 19:00 hours when we can
contact you.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Wednesday, June 18, 2014 4:06 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : RE: PATHETIC
MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
NO PHONE CALLS RECEIVED, NO UPDATE, NO CUSTOMER SERVICE RESPRENTATIVE
ALIVE IN XOLO TO UNDERSTAND THE ISSUE.
MY PROBLEM STILL CONTINUES.
WORST SERVICE.
On Fri, May 30, 2014 at 8:42 AM, <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
Inconvenience regretted, we have escalated your concern to our
backend team. We will get back to you ASAP.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Wednesday, May 28, 2014 8:00 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: Possible Spam : RE: PATHETIC
MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
This was the most pathetic and unfaithful customer service ever received.
The person who called was just repeating me to visit the xolo service
center without any solution or any firm confirmation that the issue
would be handle carefully.
He was so stubbornly asking to visit the service center n called
customer care from there to chat with the manager there.
Most annoying and disgraceful experience ever.
I need the escalation matrix for Xolo now without fail.
I dont need anyone to call me as I m sure this won't work out with an
executive calling who has no idea about the issue and it won't help
be by them saying sorry again n again.
I need the escalation matrix ASAP.
Thanks
Sunil Tiwari
9819529198
On 24-May-2014 4:54 PM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We would like to inform you that call has been arranged on your
provided number but you were busy at that time. So kindly share the
appropriate timing with us, so that we can contact you again .
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Friday, May 23, 2014 8:09 PM
*To:* xolo care
*Subject:* Re: Possible Spam : RE: PATHETIC MANNERLESS
NON-PROFESSIONAL PEOPLE HANDLING XOLO CARE IRLA
Pls call me any time you like to call.
Provide me a direct line number to reach you rather calling customer
care
On 23-May-2014 6:05 PM, "xolo care" <care@xolo.in wrote:
Dear Customer,
Thank you for your Email.
We were unable to contact you because of no response on the number
provided by you, we request you to share alternate contact number and
appropriate timings between 10:00 hours – 19:00 hours when we can
contact you.
For further information, kindly call our toll free helpline
1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)
Regards,
Xolo-Care
www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No.
9650444477
|
*From:* Sunil Vijay Tiwari [mailto:sunilvijaytiwari@gmail.com]
*Sent:* Wednesday, May 21, 2014 11:46 PM
*To:* care@xolo.in
*Subject:* PATHETIC MANNERLESS NON-PROFESSIONAL PEOPLE HANDLING XOLO
CARE IRLA
Dear XOLO CARE Team,
This is to inform you that I had a pathetic service response from
XOLO CARE, An irresponsible & manner less conversation from the XOLO
service center IRLA Prime mall.
I had bought this phone on 14th March 2014 (XOLO Q700S), which looks
awesome & very promising, however on the 10th day itself I found
dust on the camera from inside which I thought would be ok.
When this kept increasing day by day I had reported it to the dealer
from where I had purchased the phone (Magnet), they asked me to get
the phone checked on 2nd floor of the same mall (Prime mall) which is XOLO CARE.
When I went there the executive handling my case was very blunt in
his conclusions say there is no problem in the phone, a little dust
is ok on camera which shall be cleaned by us & the same was done not
preventive measures taken to avoid the dust coming in, also to inform
the dust wasn’t a little the entire lens cover was filled with dust.
I tried to use the phone for some days & again as said there was no
preventive measures taken the phone again started accumulating dust
on the camera lens which again forced me to go the service centre.
This time again the executive handling had the same words in his
mouth & again asked the engineer to clean the dust, when I informed
him that the same issue had arised earlier & the same thing was done
he was asking me to let them know what else can be done in this case.
I was really surprised with this behavior of a person who is
representing as a techy asking me to provide him a solution. I want
to let u know that this was also asked by the earlier techy when the
phone was first taken to the service centre.
Surprised to know they were so blunt & manner-lessly talking as if
they were selling fishes on street, no professionalism no proper
behavior which is not tolerated/accepted atleast from a person
representing a company like XOLO.
Finally a senior person asked the engineer to stick some cello tapes
sticks around the camera so that the cover is fixed on it & it can
prevent dust entering on the camera lens cover. However this was
wrong according to person who entered later in the office (that is
what I guess, probably manager of the senior person). Who had no idea
how to speak to a customer he was raising his voicing to the extreme
level & shouting me that we can do any modification & this tape
sticking is not valid according to company policy as if I had asked
the engineer to stick them & I had guided them to do so. He again n
again kept on fight & at some point I found he would get an attack
the way he was behaving, this was REALLY A WORST EXPERIENCE in my
life in a corporate environment. I thought to call police at that
point but somehow found the person ill & didn’t do it. He was asking
me to give the phone to get the sticked tapes removed as this was
against the company policy when I didn’t give the phone he had
removed the phone on his own by putting hands in my pocket which is
manhandling & is punishable.
When I found him so illiterate & non-professional all asked him was
he can remove it but what is the solution he would be giving me for
the dust which is entering the camera, to which he was very clear
there would be no solution given from us you can go wherever you want
nothing would be done from our end, after which I found no point
talking to a mad person & had to leave thinking that someone should
be above him who could help me. Later he was not even ready to give
the job sheet however I had to pick up the form which we fill when we
enter the service center without the stamp as he was not ready to
support on anything.
I want someone to call me & get my issues clear OR let me know what
next can be done.
Note: Phone bill, both time report attached on mail.
